What is chatbot?

Software that replies to messages automatically using AI or rules.

Chatbots answer frequent questions like opening hours, prices, shipping and bookings around the clock. AI-powered bots can talk more naturally.

Handing over quickly to a person when the bot can't help protects the customer experience.

Updated: October 12, 2026 · All terms

Run your social media from one panel

IZY Social writes posts in your brand's voice, publishes them at the right time and reports the results.